Customer Service

Shipping Policy

  • You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.
  • The customer is solely responsible for the shipment of alcohol and must abide by their local and state laws.
  • All orders placed Monday through Friday will be shipped out the following business day.
  • Orders placed on Friday after business hours, Saturday or Sunday will be shipped out the following Monday
  • No shipments are delivered on Saturday or Sunday
  • We cannot ship to PO boxes or APO/FPO addresses
  • Our warehouse is located in Southern California
  • We do not ship outside the U.S.

What are the shipping options?

We ship via FEDEX for all states. You can choose Ground, Next Day Air, or Second Day Air for shipping. As all alcoholic deliveries require an adult signature and proof of ID, we highly recommend sending your order to a business address to prevent missed deliveries.
  • All orders placed Monday through Friday before 4pm PST will be shipped out in 3 business days.
  • Orders placed on Saturday or Sunday will be shipped out the following Monday
  • No shipments are delivered on Saturday or Sunday
  • We cannot ship to PO boxes or APO/FPO addresses
  • All Ground shipments take 2-10 business days in transit. Our warehouse is located in California.
  • All Next Day or Second Day Air service will be shipped the following business day. Your product will leave our warehouse the business day after you place your order

When I order, can my shipping address be different from my billing address?

Yes, you may place an order and have it shipped to a different address than your billing address.

What if my order arrives damaged?
We will promptly replace any product that arrives damaged. Simply email us so we may send you a replacement. 
customerservice@kegnbottle.com


Return Policy

All Sales are Final. No Returns or Refunds.

Online Inventory

We carry separate inventory for our online store. Pricing may vary with online prices and instore prices. Please contact your local Kegnbottle for instore pricing.