There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just 2% of the value of the contents and we’ll offer you a refund or replacement right away.
We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise, we will offer a refund or replacement.
Please contact us atcustomerservice@kegnbottle.com immediately if your items have arrived damaged or if something is missing. Please provide photos so we may assess the situation.
If your parcel is lost or damaged, please contact us at customerservice@kegnbottle.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim:
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy. Navidium shipping protection is non-refundable.
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor, or is at a secure location, we are not responsible for a refund or replacement.