Return Policy:
Per California state law, alcohol may NOT be returned.
Our goal is that all our customers are satisfied with their orders. Should you need to return an item, or ordered something by error, we can substitute it prior to it being packaged. Please contact our Customer Service department at (619) 265 0482.
Cancelation Policy?
If you change your mind and want to cancel you will be charged a 10% restocking fee. It doesn't make us happy to charge this, and the fee doesn't even cover our customer acquisition cost from Google. It helps share the burden especially if it is no fault of ours that you would like to cancel the order.
Pre-sale item cancellations are also subject to a 10% cancellation fee.
If your order is already processed and awaiting to be shipped out, you will also be charged the 10% restocking fee.
If your order has already shipped, you will be responsible for the return label as well as the 10% processing fee.
Failed Delivery Policy
Orders returned due to failed delivery attempts, refusal of delivery, or incorrect shipping information provided by the customer will be subject to a 10% restocking fee PLUS the shipping charge to return the package to Keg N Bottle. Customers have a choice of a refund minus the charges outlined above or may choose to pay additional shipping charges to have the order re-shipped to them.
For any additional questions or assistance, please contact
Email: customerservice@kegnbottle.com or call (619) 265 0482